At buyvaporuae, we want you to be fully satisfied with your purchase. Please read our refund and returns policy carefully to understand how returns, refunds, and exchanges are handled.
Returns & Refunds
Once your returned item is received and inspected, we will send you an email to notify you that we have received your return. We will also inform you whether your refund has been approved or rejected.
If your return is approved, your refund will be processed and a credit will automatically be applied to your original method of payment or store credit, within a certain number of days.
Late or Missing Refunds
If you haven’t received your refund yet:
- First, check your bank account again.
- Then contact your credit card company, as it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of the above and still have not received your refund, please contact us at [your support email].
Sale Items
Only regular-priced items are eligible for refunds.
Sale or discounted items are non-refundable.
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please email us and send your item to the address provided by our support team.
Gifts
- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return once the returned item is received.
- If the item was not marked as a gift, the refund will be sent to the original purchaser, and they will be notified of the return.
Shipping Returns
- Customers are responsible for paying their own shipping costs for returning items.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Delivery times for exchanged products may vary depending on your location.
For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. buyvaporuae is not responsible for lost or damaged return shipments.
Need Help?
If you have any questions about refunds, returns, or exchanges, please contact us at:
support@buyvaporuae.com